“I wish to bring to every patient the feeling of being given the best possible optical experience, and knowing that they made the right decision coming to us!”
Having an impressive 55+ years of optical experience and being with Mayfair Optometric for over 14 years, Doug has undoubtedly gained the respect and trust of many of our patients. Not only is he an expert in the field of eyeglasses, he is also a licensed contact lens fitter as well. You will often find him either working his magic on a pair of glasses in the lab or actively helping customers finding the perfect frame or contacts. Doug brings a positive attitude and an infectious enthusiasm to our team.
When Doug finds the time, he enjoys traveling to different places and visiting new campsites with his wife in their motorhome. Doug and his wife are big supporters of the Victoria Royals Hockey Team, they have season’s tickets and you’ll find them at every home game! Doug also volunteers for the Victoria Highland Games Society; he’s the one driving the golf carts around and making sure everyone is where they need to be.
“I really enjoy working and interacting with our patients every day, and seeing the difference in people’s lives when they are fitted with the right glasses.”
Lindsay is our resident jokester and he has been bringing laughs to the office for over 10 years. His 29 years in the optical industry and a happy-go-lucky attitude, allows Lindsay to exceed the expectations of all his patients every time. Lindsay is one of our most sought after team members, patients ask for him by name and everybody knows Lindsay!
He feels that “Mayfair Optometric is a great place to work since it’s where he can help people see better by giving patients whatever he feels is best for them.” Lindsay is also very team oriented: “I love that my coworkers are so excited to bring their knowledge to the office and especially the patients” and believes that every one of them adds an essential element to the remarkable customer service Mayfair Optometric Clinic is known for today.
Lindsay is the father of adorable twins and enjoys spending time with his family. He is also a strong supporter of giving back to his community. Whenever Lindsay travels back to the Philippines, he collaborates with Dr. Taylor to give out free glasses to in the village where he visits. Dr. Taylor & MOC provide the new frames and Lindsay and his wife sponsor new lenses and eye exams. “I am very grateful that Dr. Taylor and Mary Lou give me the opportunity to take part in changing people’s lives even outside of work. It brings me great joy to provide free glasses and arrange eye exams for those who can’t always afford it.”
Mary Lou Newbold
Mary Lou Newbold started working in the optometry profession in 1987 with Dr. Stephen Taylor as a part time receptionist. Almost 30 years later, Mary Lou oversees a staff of 15 and shares ownership in “the leading eye care” business in Victoria. At Mayfair Optometric Clinic, Mary Lou is responsible for finance, marketing including social media strategy, human resources, community engagement and patient experience.
As an alumna of Royal Roads University with a graduate certificate in Leadership & Management, Mary Lou values continued learning as a high priority. Co-op students from Camosun College and the UVIC Gustavson School of Business have completed work terms under her direction, and Mayfair Optometric Clinic as an organization has mentored many optometry and opticianry students as well as learners interested in other areas of business over the years.
Outside the office, Mary Lou is a strong supporter of community engagement, and is heavily involved with the BC Children’s Hospital and the Victoria Chamber of Commerce. Mary Lou is the current Vice-Chair of the BC Children’s Hospital Festival of Trees, as well as the volunteer coordinator, and is an Ambassador on the Member Engagement Committee with the Victoria Chamber.
Past achievements include BC Section Coach of the Year (Figure Skating), and Business of the Year (11 – 25 Employees) Victoria Chamber of Commerce.
“I am especially excited to help patients choose their new look—with MOC’s wide variety of styles and price range for frames and lenses, there is literally something here for everyone!”
Melissa brings 14 comprehensive years of optical knowledge, superior customer service and great energy to our office! Melissa is another artistic MOC member and sees the little details of a frame or sunglasses that works for patients. She can help you choose frames, inform you about lens choices, teach you how to wear contacts and more! She is our social media expert and works with CEO Mary Lou daily to ensure our online messages are well delivered.
Melissa loves that her job allows her to help people see more of the world. She aims to meet the needs of all her patients by “doing her best to provide clear answers on any questions they have relating to optics.” She especially enjoys meeting all sorts of different people: “I am always so engaged when patients tell me their stories because it gives me an idea of who they are. I find it fascinating that one person might be extremely attracted to bright blue frames, while another prefers only neutral coloured ones.”
Fun facts you should know about Melissa: she absolutely adores dogs and spends much of her time volunteering as a dog walker for the CRD with her sister. She enjoys reading, painting and all sorts of crafts. She’s a fan of the Victoria Royals Hockey Team and has a weakness for Tim Burton films.
“I enjoy having a positive, transformative effect on the way clients see the world, as well as on the way they look and feel when I have done my job well!”
Travel fanatic and nature lover Michelle grew up in Salmon Arm, BC and later moved to Victoria where she completed her Arts degree at UVIC. She has traveled extensively around the world and then finally decided to make Victoria her permanent home.
Michelle’s favourite part of her job is “combining the latest eyewear fashions with the most advanced lens products available, and putting the result of all that research and design expertise on people’s faces every day.” She is also a firm believer that glasses are a great way for self-expression: “while glasses are an important and necessary tool, I like to remind our clients to have fun with them too, because they really do have the potential to make a powerful personal statement.”
When Michelle is not at the office, she loves being a mom to her young son and cuddling with her fur baby, Marco the Mexican Wonderdog. She also enjoys reading, travelling and going out for a hike with friends.
“I love that I take part in helping patients see more clearly with their new glasses, and interacting with people of all ages and different walks of life!”
Sandi is one of of our first impression experts; she answers our phones, handles questions, keeps us all organized and brings endless enthusiasm to our team. As Operations Manager, Sandi aims to “bring awareness to the public that Mayfair Optometric is the ‘Leading Experts in Eyecare’, create a cohesive team and make sure everyone has fun at work!”
Having worked 30 extensive years in the customer service and administrative end in the life insurance industry, Sandi was able to find a good niche at Mayfair Optometric Clinic. Her favourite part of her job is “seeing the patient leave with a smile on their face!”
Outside of work, Sandi loves to stay active; she enjoys camping, going to aqua fit classes, gardening and volunteering. She volunteers with several different groups, like the Victoria Highland Games Society and she is on Think Local First Board of Directors. Like several members of the MOC team, Sandi loves the Victoria Royals and can be seen at most home games throughout the season.
Licensed Optician | A MOC member since 2013 (34 Years experience)
“The patient and I are a team: when choosing a frame, they share with me what their needs/fashion preferences are, and I use my expertise and consider their face shape, skin tone, personality and prescription to find them the perfect pair of glasses!”
Sharon’s bubbly personality and high level of professionalism fit right into MOC’s culture from the start. While Sharon brings over 30 years of experience to the company, she loves that she is still learning something new every day from her team.
For Sharon, the best part of her job is “the process of choosing the glasses and the connection she makes with the patient. The end result is always so exciting…she feels very satisfied seeing the patient so happy with their new eyewear and looking amazing in them!”
On her days off, you will find Sharon exploring her artsy side with painting watercolours. Sharon has a passion for cooking, good wine and sharing a meal with friends.
Contact Lens Expert & Lab Technician | A MOC member since 2016
Diane Scudder-Ord grew up as a prairie girl in the “City of Champions,” Edmonton, before coming to Victoria to attend the University of Victoria. She has been working in the optical field for thirty years, with an emphasis on technical customer care and laboratory assistance. She began her career in 1986 as a receptionist in Vancouver at a contact lens practice. She then moved to London, UK where she worked for an acclaimed contact lens specialist, before moving back to Vancouver to work at variety of optical businesses.
In 2002 Diane landed in the South Okanagan to pursue a life balanced between a new family, vineyard management and optical work. She enjoyed new opportunities at a Penticton optometric clinic in the fields of contact lens and laboratory work. In 2015 Diane moved to Victoria and continues to pursue her main interest as a contact lens specialist. She maintains a personal interest in all things wine related, and spends her free time exploring Victoria’s outdoor beauty with her family and dog.